Course Name

Customer Service Assistant Induction Training for Managed Stations

Course Description

Provides awareness of the roles and responsibilities associated with operating within the station enviroment and the requirement for a customer focussed approach. Develops the knowledge and skills necessary to assist customers using the station infrastructure, conduct station security patrols, confidently operate telecommunications equipment, conduct a Personal Dynamic Risk Assessment, identify aggressive behaviour in individuals, defuse conflict situations, conduct a HOT procedure and be aware of Station safety issues and risks.

Audience

All New Managed Stations Staff.

Duration:

1 Day(s)

Class size:

8

Competence Name Awarded:

CSA Induction Training.

Competence Awarded:

CSA IND

Course Code:

NO/SOPS/CSA

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

How to Book